Learning Project

Customer Service Basics
Telephoning Skills

1.   Watching a 5-minute video about bad and good customer service 

     

2.   Comment the video with a classmate.

Answering questions based on key points of good customer service of the video embedded in Prezzi. (Google form)

3. Reading and studying expressions to answer customer service calls politely (embedded SlideShare)

Telephoning expressions de Silvina L. Rossi

Role-playing different situation showing they know how to deal with difficulties over the phone. (Instructions in Slideshare, link inserted).

Role playing Customer Service Basics de Silvina L. Rossi

7.   Recording role-plays several times.

8.   Choosing the best ones, and uploading them at Soundcloud.https://soundcloud.com/

    Leaving feedback to classmates’ recordings in Soundcloud.